This policy explains what Centro de Mando (a product of Offerae LLC, Florida, USA) stores, why, with whom it is processed, for how long, and how you can ask for it to be deleted. Questions: support@offerae.com.
| Data | Why |
|---|---|
| Account: your email, your password (stored as a hash, never in clear), open sessions and login attempts (IP address, date). | So you can sign in, and to protect the account. |
| Business profile: name, what you offer, where, how you speak, your rules, your industry, phone, logo and colors, your notification settings. | So the team produces pieces in your voice with your facts. |
| Material: the photos, videos, documents and texts you upload or send over Telegram. | To produce the jobs you ask for. |
| Presenter: your photo, the caricatures, the chosen character, your voice recordings and the cloned voice (in the voice provider's account), and the signed consent with your name, date, time, IP address and browser. | So the videos represent you, and so we can prove you authorized it. |
| Jobs: orders, scripts, designs, videos and their versions, posts, campaigns, prospect lists, conversations with the assistant and approvals. | It is the product we deliver and its history. |
| Social media: scheduled posts, and the metrics (views, followers) and comments of your accounts, read through the posting service. | To post what you approve, show results and help you reply. |
| Telegram: your chat id and the messages you exchange with the assistant. | So the assistant serves you from the phone. |
| Costs and payments: what each job cost, your balance, packs bought, payment references and the events Paddle sends us. Never your card number. | To bill you fairly, show where it went, and meet accounting obligations. |
| Technical log: console events (which job started, finished or failed), errors. | Support and fixes. |
We store no card data (Paddle processes it), we do not read your personal email, we do not sell data and we run no advertising on it.
To produce your jobs we send parts of your data to these providers, only what each needs. Each is bound by its own policies not to use your data for anything else; the AI providers we use do not train their models on what we send through their API, under their current terms.
| Category | Provider | What it receives |
|---|---|---|
| AI models (text, planning, review) | Anthropic (Claude) and OpenRouter | Your profile, rules, order, the relevant material and drafts |
| Voice (clone, narration, alignment, music) | ElevenLabs | Your voice recordings, the scripts to narrate |
| Presenter animation and video | Hedra, fal (Kling), VEED, HeyGen (only if you choose the digital twin) | Your character, the audio and images of each video |
| Transcription | OpenAI (Whisper) | Audio or video that needs transcribing |
| Posting and social metrics | Upload-Post | The pieces you approve, and the access to your accounts you connect to it |
| Messaging | Telegram, and WhatsApp (Meta) if you connect it | The messages between you and the assistant |
| Payments | Paddle (merchant of record) | Your email, country, what you buy; card details are seen by Paddle only |
| Hosting and network | Hetzner (servers, Germany) and Cloudflare (DNS, protection) | All of the above, at rest and in transit, encrypted |
| Business email (if you connect it) | Your own email provider (SMTP/IMAP) | Follow-ups you approve are sent from your account, not ours |
If we change a provider on this list we update this page. Data may be processed in the United States and the European Union.
You can ask us to delete your account and data at any time from Mi negocio → Legal y mis datos → “Eliminar mi cuenta y mis datos” in the console, or by writing to support@offerae.com from your account email. Then:
You may also request a copy of your data (export), correct your profile (you edit it in the console), or delete only the voice or the character without closing the account.
The console uses one cookie, the session cookie (cm_session), to know it is you while signed in. It is technical, not tracking, and expires on its own. No advertising or third-party analytics cookies. The public pages (pricing and these) set no cookies. The sign-in page loads a font from Google Fonts, which receives your IP address when serving it.
Each business has its own process and its own data folder on our server; the AI sessions working for you run isolated, with access only to your folder and the keys that job needs. Passwords are hashed; traffic is encrypted (HTTPS); login attempts are rate-limited. No system is infallible: if we detect unauthorized access to your data we tell you without delay.
The service is for businesses and for people 18 or older. We do not knowingly collect data from minors.
For a material change to this policy we notify you by email. The current version is always on this page.
Offerae LLC · Florida, USA · support@offerae.com