Refund Policy

Last updated: October 14, 2026 · Version 2026-10-14 · Courtesy translation of /legal/reembolsos.

1. Who charges and who refunds

Centro de Mando is sold and billed through Paddle (Paddle.com Inc. for U.S. transactions; Paddle.com Market Limited for the rest of the world), our merchant of record. Refund requests are processed by Paddle under this policy. Refunds are granted at Paddle's discretion on a case-by-case basis and may be refused where there is evidence of fraud, refund abuse or other manipulative behaviour.

This does not affect your rights as a consumer in relation to products that are not as described, faulty or not fit for purpose.

2. Monthly plan

The plan renews monthly until cancelled. Cancel any time from “Costo” in the console, by writing to support@offerae.com, or by contacting Paddle at paddle.net at least 48 hours before the next billing date.
Cancellation takes effect at the end of the paid period. No refunds on unused periods or partial months.
If you are a consumer, you have the right to cancel your purchase and receive a full refund within 14 days of the transaction, without giving a reason, by contacting Paddle at paddle.net before the period expires. That right does not apply to services you have started to use or to jobs already produced (section 3).

3. Usage, packs and presenter

Consumed usage is non-refundable. Every job shows its price before you approve it; on approval the AI, voice and video providers charge to produce it. If a job fails through our or a provider's fault and is not delivered, it is not charged, or it is returned to the balance.
Usage packs: prepaid balance that has not been consumed may be refunded within 14 days of purchase if none of it was used. After that, or once part was used, the remaining balance stays in your console while the plan is active and is not refunded in cash.
Presenter: the one-time fee for creating a presenter is refunded if the creation fails and no character is produced. Once the character (the caricatures) is created or the voice cloned, it is not refunded.

4. How to request a refund

Contact Paddle at paddle.net with your purchase email and invoice number. Paddle decides under this policy. For questions about the service itself, or to have us review a job that was not delivered, write to support@offerae.com.

5. Contact

Offerae LLC · Florida, USA · support@offerae.com